Shipments and Returns
Orders are shipped by L'Exception from our logistics center. The average shipping time of each product is indicated on its sheet. If you order multiple items, the order will be shipped in a minimum of packages. The average shipping time will therefore be the longest preparation time of the product. In the specific case of over-order products, the average shipping time is specified on the item page as well as in your shopping cart.
Types of delivery
L'Exception delivers your orders in France and in about 50 countries around the world.
Delivery in metropolitan France (Corsica included) is provided by the DPD predict service. A reliable and fast service (48h) that will deliver your orders to your home or workplace.
Delivery in Europe is provided by DPD International
Origin and condition of the product upon receipt
The products are always in new condition. If you receive a product that is no longer in its original packaging, it may have been fitting in our shop. The products are of course checked before any shipment. If you come to receive a product in the state did not satisfy you, do not hesitate to return it to us for exchange or refund.
Returns & exchanges
An item you ordered is not the right size, or does not fit you?
No worries, you can of course return it to us free of charge in Metropolitan France within 30 days of receipt, you will be refunded as soon as possible.
The returned item(s) must be in good condition and returned to their original packaging, and placed in a package; they must not bear any trace of use, and be accompanied by all their possible accessories. Only after verifying that these conditions are met will we be able to refund this item(s).